FOR IMMEDIATE RELEASE
News Release
Contact: Angela Hilleshiem, RN
Title: President, All Care Health Solutions & CaringEdge
Phone: 208-473-2717
(Eagle, I.D.) All Care Hospice & Palliative Care (d.b.a. All Care Health Solutions), an Idaho–based provider of hospice and palliative care as well as home health services, is proud to announce they have been awarded the Pinnacle Quality Insight’s 2020 Customer Experience AwardTM. Qualifying for the award in the category of Customer Experience, All Care Health Solutions displays a continued dedication to providing best in class in healthcare services.
“It is an extreme honor for this entire team to be presented with this type of service award,” said Angela Hilleshiem, RN, CEO/President of All Care Health Solutions. “The level of respect that we are granted, to take care of our clients, is extraordinary. We want to thank all the clients and families that we have helped over the years for bestowing this prestigious award upon us,” continued Hilleshiem.
Throughout its 10-year history of serving the community, All Care Health Solutions has placed a strong emphasis on ensuring that the individual needs of every patient are met. Over the course of 2019, a sampling of All Care Health Solutions’ customers and their families participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate them in specific categories.
Every month, the All Care Health Solutions team gathers their real-time survey results in order to gain a better understanding of their patients’ needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, All Care Health Solutions has satisfied the rigorous demand of scoring in the top 15% of the nation, across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patient’s experience.
About Pinnacle Quality Insight
Pinnacle Quality Insight is a customer satisfaction measurement firm for Medicare, with 22 years of experience in post-acute healthcare. Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.
About All Care Health Solutions
All Care Health Solutions began serving the Treasure Valley in 2010 through their home health program. In 2014 they expanded their services to include hospice and palliative care. The All Care team has cared for thousands of patients throughout the years, including over 200 hospice patients in 2019 alone.
The All Care Health Solutions team, in its entirety, is what comprises the genuine heartbeat of All Care. That heartbeat exudes a magnitude of positive, warm energy that won’t be found in any other healthcare organization. Our heartbeat comes from within the core of each and every team member. It starts at the highest level, from our owners and continues through the organization like the unbroken circle of a wedding band. We are married to our commitment to serving each and every patient with the highest quality of care.
